Archive for the ‘Warranty’ Category

E-85 Fuel Safety Advice From Thompsons Auto Repair & Towing

Tuesday, October 25th, 2011

Today at Thompsons Auto Repair & Towing we want to talk with you about a very important safety issue. This automotive safety warning is coming from a very unusual source: fire fighting experts. You’ve probably heard of E-85 gasoline being offered in the Phoenix area. Some newer vehicle models are specifically built to run on E-85 – the rest are not.

Does your vehicle use E-85 gasoline? Bring it down to Thompsons Auto Repair & Towing at 1325 E Main St in Mesa, Arizona 85203 to find out, or give us a call to make an appointment by calling 480-833-1071.

E-85 gasoline has been developed to fight air pollution and reduce oil consumption. E-85 fuel is a mix of 85% ethanol, a grain-base alcohol, and 15% gasoline. So-called Flex-Fuel vehicles are designed to use either normal gasoline or E-85 gas. The result is lower harmful exhaust emissions to our local Phoenix community.

All gas engines can run with up to 10% ethanol and in fact a lot of gasoline sold in the Mesa Arizona area does contain some ethanol. The problem comes when well meaning people without Flex Fuel certified vehicles put E-85 into the tank.

At a 15% concentration, the potential for problems arises. Because of the chemical differences between ethanol and gasoline, special seals and gaskets are needed for Flex Fuel vehicles in Mesa Arizona. In a normal engine, the ethanol in E-85 gas will eat away important seals and gaskets. This leads to gas and oil leaks.

You can imagine the fire hazard caused by leaking gasoline. Fire fighting experts caution consumers to only use E-85 if they know they vehicle is certified to handle it. They expect vehicle fires to increase because of using the wrong fuel in non-Flex Fuel vehicles.

So are people who don’t have a Flex Fuel vehicle but use E-85 to help the environment actually putting themselves at risk? Yes. In fact, service and repair centers in Mesa Arizona are being warned to purchase fire extinguishers that use the special foam needed to extinguish ethanol fires as a precaution in case starting-up an ethanol damaged engine leads to a fire.

Obviously, this isn’t something you want to have in your Mesa Arizona garage at home, either. If you have a Flex-Fuel certified vehicle, feel free to protect the environment by using E-85 gasoline. If not – please do not use E-85 in an engine that’s designed to run on unleaded gasoline only. At Thompsons Auto Repair & Towing we are concerned about your safety. If you have questions or want to find out how to determine if your vehicle can safely use E-85, go to www.e85fuel.com for more resources.

Take a look at our attached auto safety tips video from Auto Tips Videos.

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What To Do In Case Of An Accident

Friday, December 31st, 2010

If you’ve ever been in a car accident around Mesa Arizona, even a minor one, you know how upsetting it can be. It’s hard to think straight and know what to do.

Let’s review what you should do in case of an accident in Mesa, Arizona:

When an accident occurs, you should always stop. Leaving the scene of an accident is considered a crime in Arizona – even if it’s not your fault. And hit-and-run penalties are fairly severe, possibly resulting in steep fines, loss of your driver’s license or even jail time in our local Mesa lockup.

Most states, including Arizona require that you try to help someone who is injured by calling for help or performing first aid if you are able.

Warn other Mesa motorists by putting out flares, using your flashers or lifting your hood.

Call 911 as soon as possible. Tell the operator if medical or fire help is needed.

Always file a police report. It’s tempting to skip this if everything seems to be ok. But without a police report, the other guy can say whatever he wants about the accident later, and you won’t have an objective report to help defend yourself.

Discuss the accident only with the police. Emotions are strong after an accident and we naturally want to talk about it – don’t. Never admit fault or guilt to anyone including the police officer. Sometimes we may feel at fault, but in the eyes of Arizona law, the other guy may be responsible.

Truthfully give the officer the facts: such as “I was going 35 miles per hour” not “I wasn’t speeding”. Remember, anything you say to the officer or anyone else can be used against you.

Also get the officer’s name and badge number and ask where you can get a copy of the accident report.

Get the facts on the driver and owner of the other vehicle:

  • Name
  • Address
  • Phone number
  • Date of birth
  • Driver’s license number and expiration
  • Insurance information

Also take down a description of the other vehicle, license plate and vehicle identification number. Most insurance companies don’t record license plate numbers, so the VIN number is the best way to track the vehicle.

Ask witnesses, including passengers, to wait for the police. If they can’t wait, ask for contact information and request that they write a brief description of what they saw. If someone refuses to leave their name, write down their license plate number so the police can track them down later if necessary.

Always call your insurance agent or your Arizona auto insurance company’s 800 number.

Call or see your local Mesa physician if you think you may have been injured.

We here at Thompsons Auto Repair & Towing hope that you never have to use this information and wish you happy travels.

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Vehicle Warranties

Wednesday, September 15th, 2010

If you own a Arizona vehicle with a warranty, beware! Many dealers and manufacturers suggest that you need to get your maintenance services at a dealership in order to keep your warranty. That simply isn’t true! You can have your vehicle serviced at your trusted, local service center without affecting your warranty. A federal law, called the Magnuson-Moss Warranty Act, prohibits a manufacturer from voiding your warranty just because you got parts or services from a non-dealer. In fact, a manufacturer can’t require you to use their brand of oil filters, lubricant, or any other part in order to maintain your warranty protection. This protection is true for aftermarket extended warranties purchased on new or used vehicles. This protection also applies to leased vehicles. There are similar laws in Canada as well.

If a manufacturer can prove that the replacement parts or service lead to a vehicle failure, they can void a portion of the warranty. Of course, Thompsons Auto Repair & Towing uses quality parts and fluids that meet or exceed manufacturers’ specifications. (See http://www.thompsonsautorepair.com/CONTACTUS/tabid/14310/Default.aspx.) A lot of people do not know that service centers subscribe to data services that tell them exactly which parts and fluids meet manufacturers’ specifications. These services are updated constantly so that your Phoenix automotive service center always knows what you need for your car. You can be assured that your vehicle will receive high quality replacement parts that’ll keep you safely on the road.

Proper maintenance is so important to safety. It can also prevent costly repairs and save you money over the long haul. Just because you don’t have to go to a dealer to get your maintenance service performed doesn’t mean that you don’t need to have it done at all. In fact, some protections from your warranty require that scheduled maintenance be performed. If you miss having important work done, you may lose some warranty coverage. Refer to your owners’ manual and vehicle warranty for more details. And keep good records of the work you’ve had done.

The protection you receive under the Magnuson-Moss Warranty Act can save you hundreds of dollars each year. The average hourly labor rate for service is nearly twenty percent lower at independent service centers such as Thompsons Auto Repair & Towing. We are conveniently located at 1325 E Main St in Mesa. So why go anywhere else?

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